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Are Firms Plugged In?
Investment in Technology Spending as percentage of annual gross fees Hardware/software alone – – – – – – – – – – – – – – – 2% Hidden costs (For example, training, installation, maintenance) – – – 5%
Portable Technology Firms with one laptop for every 10 or more desktop systems – – – – 62%
Technology Training Firms giving staff each year 8 hours or less – – – 50% 8 to 23 hours – – – – 38%
Old vs. New Using DOS – – – – 27% Using Windows (Some firms use both) – – – 88%
Using the Internet Access for every staff member – – – 19% No access at all – – – 16%
Anecdotal evidence about CPA firms’ commitment to technology is plentiful. But what are these firms actually doing?
Artificial intelligence (AI) is moving beyond chatbots and into accounting workflows. A new generation of agentic AI tools can plan, execute, and adapt as they complete tasks, raising expectations for what automation can do inside firms and finance departments. What can agentic AI realistically do today and what challenges are there in its implementation? Find out in this Journal of Accountancy sponsored report.