Information management and technology assurance

Q: There are times, especially when I’m handling a time-sensitive issue, that I would like to be able to delay the actual transmission of my e-mails. In other words, I’d like to write them now, but I don’t want them transmitted for, say, an hour, day or week. Oh, sure,

Q: If I’m using good antivirus software, do I really need to keep Windows Defender running in Windows 7? Or is that like wearing suspenders and a belt? A: You need them both. Windows Defender, which comes bundled free with Windows 7 and Vista and is available for download for

Are you having a problem with your computer’s Microsoft software? You now have two new ways to fix it—and they’re both free. You can download a copy of Microsoft Fix it, which contains automated solutions for a wide range of problems. And if that software doesn’t address your concern, you

Q: Here’s my problem: I need to calculate the average for a bunch of cells that not only are not contiguous but some contain zero values, and I don’t want them to affect the results. Do you have any ideas? A: It is a little tricky. The solution, as you’ll

Q: In your June 2010 column you talked about a tool that can add small check boxes next to files in Windows Explorer and shortcut icons so you can easily select several widely scattered items for copying, moving or deleting without the need to hold down the Ctrl button while

Would you believe that nearly half of the computer users who come upon an e-mail that they know or suspect is spam will intentionally open it? The three main reasons given for clicking on the spam e-mail are curiosity, interest in the product the e-mail offers or a belief they

Since I often preach about the value—no, the necessity—of backing up data, I get loads of e-mails from readers asking for backup software recommendations. I hesitate suggesting a commercial product. Instead, I suggest readers do a Google search, relying on expert reviewers. But I just came across a new backup