Information management and technology assurance

Q: I have an employee who plays social media games on his lunch break. Will playing these games slow down his computer or cause other harm? A: The vast majority of computer performance issues and crashes occur when a computer runs out of available memory. Because many computer games involve

Q: We use a wall map with pushpins to keep track of the location of our service technicians, but this manual method requires continual phone calls and pushpin adjustments. Can you recommend a cheap and easy technology solution that would enable us to see where our service technicians are and

Q: Help! My laptop has half-size keys, and this keyboard is almost impossible to use with my large fingers. What can I do? (The image at right shows two normal size left and right arrow keys, and two half-size up and down arrow keys.) A: The same thing happened to

Q: I use a lot of tables in Word, and it would be nice if the Tab key would actually indent my table data, but that functionality does not work—the Tab key simply moves my cursor to the next cell in the table. Is there a setting that makes the

Q: I was disappointed to find that Excel’s AutoSum tool produced an error in my workbook, which I did not catch until it was too late. The problem resulted when I highlighted row 15 (as pictured below), and then clicked the AutoSum tool to insert formula totals at the bottom

1. Drag the Fill Handle of a single cell to copy that cell. The Fill Handle is at the bottom right of any selected cell or group of cells. 2. Drag the Fill Handle of a cell containing January, Jan, JAN, Monday, Mon, or MON, Quarter 1, or Q1 to

Q: I often rearrange rows in Word tables, and I find it cumbersome to insert a new blank row, copy and paste row data, and then delete the original row. Is there a faster way to accomplish this task? A: To rearrange rows in a Word table, you need not

Q: Does Twitter really serve a legitimate business purpose? All I see are people using it to gossip and to keep track of others’ personal activities and corny stuff such as new songs and concert dates. A: Like the internet, Twitter can dish up both useful and useless information. It

Q: We are planning to convert our accounting system to QuickBooks next month, and we plan to use QuickBooks primarily for job costing. Do you have any recommendations related to our setup that we should consider? A: You are asking the right question at the right time. I sometimes find