Information management and technology assurance

Q: When I purchase merchandise on the web, I often see an option to enter a discount code on the checkout page, but I never seem to have one. I’ve tried searching the web for discount codes that I might use, but I never seem to find codes related to

Q: I have my Outlook junk rules set to Low, but Outlook keeps sending important email messages to my junk folder anyway. Short of disabling my junk rules completely, what can I do to prevent this from happening? A: I, too, find Outlook’s junk rules a bit ambitious, even at

In the August 2013 JofA, I challenged readers to solve an Excel problem in which a preformatted report fetched an ever-changing last row of data. We received well over 200 solutions from a group of Excel-savvy CPAs. Though each solution was different, all of them worked properly and employed a

Q: I am in the process of updating a Word 2003 document containing videos that were inserted as embedded objects. Previously, these videos appeared in a video window and when double-clicked played in place within Word 2003. However, in subsequent editions of Word, these embedded videos appear as a file

Q: I see many new Windows 8 tablet PCs and touchscreen ultrabooks hitting the market, but most of them are fairly small. I am currently shopping for a larger Windows 8 touchscreen ultrabook (with a fast solid-state drive) that is big enough to easily read, and with a keyboard large

Q: I recently purchased a touchscreen ultrabook with Office 2013 installed, and I would like to learn more about operating Word 2013 using the touch controls. Can you send me to a list of Office 2013’s touchscreen controls? A: Microsoft offers the Office Touch Guide at tinyurl.com/kcatd39. It includes instructional

Q: We use Norton anti-virus software on multiple computers in our offices, and we have been happy with its ability to protect our computers. However, we find the process of renewing our Norton licenses confusing because clicking Norton’s renewal button links users to a Norton sales webpage that prompts them

Q: My Excel workbook contains numerous comments explaining the source of selected values in my report, and I want to include these comments on the printed report. I have tried both of the Page Setup options that enable me to print the comments either “as displayed on sheet” or “at

Last month I turned the tables and challenged JofA readers to answer another reader’s Excel question, as follows: Q: I have created an Excel template in which I enter employee information and pension data, and as we enter this data, I want the last row automatically displayed in the ready-to-print

Q: Our satellite offices provide temporary office space to visiting staff, and each office is equipped with a shared computer. I frequently use these office computers, but after I’m done I am not comfortable that Word and Excel display the names of the most recently opened files, because this allows