Practice growth & client service

TOPICS / FIRM PRACTICE MANAGEMENT

October 24, 2016

MAP survey: Firms continue to grow revenue

Accounting firms of all sizes posted year-over-year revenue gains during their most recent fiscal year, with the rate of growth increasing for most practices.

October 17, 2016

How groupthink can damage your organization

When groupthink occurs, the benefits of diversity can be lost.

September 1, 2016

How to keep clients after an accounting practice sale

Client attrition is one of the biggest threats to the success of an accounting firm merger or sale. Buyers and sellers both have pivotal parts to play if they want to maximize the benefits and minimize the risks of the transition process.

August 22, 2016

Got a few challenging clients?

Here are some steps you can take to minimize conflict or tension that arises due to miscommunication or other issues.

May 17, 2016

How CPA firms can evolve for continued success

Technology, specialization, succession issues and other factors are combining to change the marketplace for CPA firms.

May 2, 2016

Want your merger to work? Implement these 10 ideas

Here’s how to avoid some common mistakes that cause mergers to fail.

April 18, 2016

Acquisition rules for CPA firms to live by

This article examines the most common internal obstacles that firms face when acquiring other CPA firms and offers possible solutions.

April 4, 2016

Want to make more money? Focus on revenue-producing behaviors

In the pursuit of revenue growth, many firms make the mistake of overemphasizing the billing measures of chargeability and utilization.

March 7, 2016

Consulting services can grow your firm—if managed properly

Firm leaders increasingly see the potential of consulting services to provide additional value to clients.

February 1, 2016

New client services top list of CPA firm priorities

The recent CPA.com Innovation in Public Accounting Survey says practices that have adopted or investigated cloud-based technologies are more likely to perceive a need for faster innovation.

January 4, 2016

Retiring the billable hour as a measure of performance

Measuring employee performance based on the number of charge hours worked is a practice that can create multiple problems for firms.

January 1, 2016

Q&A: How to present your prices to customers

Talking about price with clients isn’t as simple as saying, “That’ll be $19.99, please.” Here are the best practices to employ when using value pricing.

January 1, 2016

Brand-building tips for small firms and sole practitioners

Whether it’s something quirky, such as flying to work, or more mainstream, such as serving a specialized market, creating a brand can help you grow a business and stand out in a crowded market.

November 16, 2015

What clients want from CPAs

Properly managing client relationships is a key to repeat business and to generating referrals.

November 1, 2015

The dangers of dabbling

Undertaking new, unfamiliar service offerings can elevate the risk of errors and professional liability claims.

October 26, 2015

How CPAs can save money and time when traveling

CPAs who travel face the modern-day hassles of business travel, from booking to packing to hopping on and off planes, trains, and automobiles.

October 1, 2015

Crowdfunding brings new opportunities for CPAs

The explosive growth of crowdfunding will allow CPAs to bring more value to businesses by auditing or reviewing their financials, advising them on taxes and best practices, and helping them minimize risk.

September 1, 2015

Q&A: Pricing options that boost profits

It sounds too good to be true. But value-billing expert Ron Baker says there is a way to increase client satisfaction and firm profits at the same time.

September 1, 2015