Skip to content

This site uses cookies to store information on your computer. Some are essential to make our site work; others help us improve the user experience. By using the site, you consent to the placement of these cookies. Read our privacy policy to learn more.

Close
AICPA-CIMA
  • AICPA & CIMA:
  • Home
  • CPE & Learning
  • My Account
Journal of Accountancy
  • TECH & AI
    • All articles
    • Artificial Intelligence (AI)
    • Microsoft Excel
    • Information Security & Privacy

    Latest Stories

    • Incorporating prompt engineering into the accounting curriculum
    • Create a dynamic to-do list with Excel’s checkboxes
    • Another way to manage authentication texts
  • TAX
    • All articles
    • Corporations
    • Employee benefits
    • Individuals
    • IRS procedure

    Latest Stories

    • Paper tax refund checks on the way out as IRS shifts to electronic payments
    • IRS keeps per diem rates unchanged for business travel year starting Oct. 1
    • Details on IRS prop. regs. on tip income deduction
  • PRACTICE MANAGEMENT
    • All articles
    • Diversity, equity & inclusion
    • Human capital
    • Firm operations
    • Practice growth & client service

    Latest Stories

    • Paper tax refund checks on the way out as IRS shifts to electronic payments
    • Practice mobility update: New NASBA tool tracks changes for CPAs
    • IRS keeps per diem rates unchanged for business travel year starting Oct. 1
  • FINANCIAL REPORTING
    • All articles
    • FASB reporting
    • IFRS
    • Private company reporting
    • SEC compliance and reporting

    Latest Stories

    • SEC accepting Professional Accounting Fellow applications
    • SEC names new chief accountant
    • SEC ends legal defense of its climate rules
  • AUDIT
    • All articles
    • Attestation
    • Audit
    • Compilation and review
    • Peer review
    • Quality Management

    Latest Stories

    • AICPA unveils new QM resources to help firms meet Dec. 15 deadline
    • 8 steps to build your firm’s quality management system on time
    • Auditing Standards Board proposes a new fraud standard
  • MANAGEMENT ACCOUNTING
    • All articles
    • Business planning
    • Human resources
    • Risk management
    • Strategy

    Latest Stories

    • Business outlook brightens somewhat despite trade, inflation concerns
    • AICPA & CIMA Business Resilience Toolkit — levers for action
    • Economic pessimism grows, but CFOs have strategic responses
  • Home
  • News
  • Magazine
  • Podcast
  • Topics
Advertisement
  1. newsletter
  2. Extra Credit
Extra Credit Cover

How to respond to student evaluations

It helps to put them in the proper perspective.

By Samiha Khanna
May 14, 2019

Please note: This item is from our archives and was published in 2019. It is provided for historical reference. The content may be out of date and links may no longer function.

Related

March 12, 2019

How faculty can learn emerging technologies

October 9, 2018

Valuable resources for the accounting classroom

TOPICS

  • Accounting Education

Allen Blay, CPA, Ph.D., calls his first semester teaching college students at the University of Florida 25 years ago a “relative disaster.”

“I tried to mimic someone else who was much funnier than I am,” recalled Blay, now director of the accounting doctoral program at the Florida State University College of Business. Student evaluations of his course offered him several pointers he took to heart.

“One: ‘If you dressed better, people would probably take you more seriously,’” he said, recounting comments from his student evaluations. “Two: ‘Stop trying to tell jokes. You know your stuff, you just aren’t funny.’ Three: ‘There’s so much material here it would be much easier to pay attention if you gave us the notes in advance.’”

As these comments reveal, student evaluations can be a mixed bag. Reading them, faculty can uncover valuable feedback alongside irrelevant — and sometimes hurtful — comments about their personality or appearance. And the fact that Blay recalls remarks from his first evaluations so clearly 25 years later underscores another point about the annual ritual: Helpful or not, students’ comments can become seared into your memory.

Still, evaluations are required for many accounting and finance faculty, and thus learning how to deal with them is a necessary part of the job. Blay and other professors offer advice on how to put student evaluations into perspective and how to process and respond to criticism.

Get past your gut reaction. Anyone who has received negative feedback knows criticism can stir up emotions ranging from disbelief to discouragement. But it’s important not to let your initial reaction cloud your view of an entire class or keep you from taking anything positive away from evaluations.

“It can be just one or two students who provide negative feedback while the rest of the class provides positive feedback,” so try not to focus on the critical comments, said Bruce K. Behn, Ph.D., professor of accounting and associate dean for graduate and executive education at the University of Tennessee, Knoxville. He recommends putting the evaluations away and revisiting them a few days later, after the initial emotion subsides, to “see if there is something constructive you can change.”

Advertisement

The biggest mistake a teacher can make is to dismiss a poor evaluation without thought, advised Jay Thibodeau, CPA, Ph.D., a professor of accountancy at Bentley University in Waltham, Mass.

“There are some people who say, ‘If the students don’t like my style, tough,’” Thibodeau said. “It’s really important that the professor take a step back and have an honest self-reflection about what they’re doing in the classroom. Be deliberate and think about changes in your style that might make a difference.”

Consider the context. After more than 30 years as an educator, Robert Ricketts, Ph.D., director of the accounting department at Texas Tech University in Lubbock, said he can easily detect feedback from students who might be retaliating due to a poor grade or who are just complaining the class is too hard when, truthfully, it’s their study habits that need improvement.

“But if they’re telling you, ‘Gee, I spend 40 hours a week on your class, and I’ve got five other classes,’ that’s something you have to think about” — how to accomplish what you need to without asking students for more work than they can deliver, Ricketts said.

Some evaluations may seem unusually positive or unusually negative. In such cases, you may want to mentally set aside those outliers and focus on comments that touch on recurring themes, several professors said.

“Everyone has opinions and preferred methods of learning,” Blay said. “However, when multiple students say the same things, it is worth listening to, if only to change the way you sell or present the materials.”

Another point to keep in mind: Research on teaching evaluations has suggested students’ feedback can be influenced by the grades they received, and that they tend to favor male professors. According to a 2014 survey of more than 9,300 instructors by the American Association of University Professors, anonymous evaluations can even encourage students to take on a bolder or even bullying tone.

Advertisement

Seek teaching advice if you need it. If you’ve received several negative evaluations, consider reaching out to a master teacher in the department and observing his or her teaching style, as well as asking that person to observe you at work and offer suggestions. Most colleges and universities devote resources specifically to helping junior faculty improve, Ricketts said.

Professors who get off to a rocky start are not doomed, Thibodeau assured.

“Most Ph.D. programs have no formal training on how to teach,” he said. “[New faculty] know how to research, but most don’t have any formal mentorship or apprenticeship. They probably just need some training on the basics — what to do as a presenter and facilitator.”

Get feedback more often. Just like midterm exams help instructors gauge students’ learning, getting midsemester teaching feedback can help educators course-correct while there’s still time to adjust, Thibodeau said.

“I usually say, ‘Tell me one thing I’m doing well and one thing you’d like to see me do differently,’” Thibodeau said. He then collects these anonymous written comments from students and takes a few minutes in class to respond to them.

It’s essential to act upon any feedback you solicit, he said. “If you ask students for their feedback and you don’t do anything based on that feedback, the students are going to be really annoyed.”

Show students you care. Learning how to be a great teacher can take time and patience, but faculty members all mentioned that showing students a sincere desire to help them flourish is at the core of success.

Advertisement

“When you work as a professor in 2019, so much of your job is to motivate students to take action, both in your class and outside it,” Thibodeau said. “The student of today is different. They just don’t have the same attention span as they did 20 years ago. The best professors are adapting to the differences in their students and tailoring their pedagogy to those new student groups.”

Demonstrating your commitment to your students often results in good evaluations, Blay said.

“If you are teaching well and your students know you care, you can still get outstanding evaluations and useful feedback even if you are a super difficult teacher,” he said. “If you take the evaluations seriously, and take your students seriously, they are willing to give you the touch feedback you need and often it doesn’t even hurt your ‘numbers.’”

Samiha Khanna is a freelance writer based in North Carolina. To comment on this article or to suggest an idea for another article, contact senior editor Courtney Vien at Courtney.Vien@aicpa-cima.com.

Advertisement

latest news

September 24, 2025

Paper tax refund checks on the way out as IRS shifts to electronic payments

September 24, 2025

Practice mobility update: New NASBA tool tracks changes for CPAs

September 23, 2025

IRS keeps per diem rates unchanged for business travel year starting Oct. 1

September 22, 2025

Managing teams, managing time: The importance of setting expectations

September 19, 2025

Details on IRS prop. regs. on tip income deduction

Advertisement

Most Read

MAP Survey finds CPA firm starting pay on the rise
IRS finalizes regulations for Roth catch-up contributions under SECURE 2.0
NASBA, AICPA release proposed revisions to CPE standards
Congress passes act allowing tax relief when a state declares disaster
IRS releases draft form for tip, overtime, car loan, and senior deductions
Advertisement

Podcast

September 25, 2025

Professional liability risks related to Form 1065, CPA firm acquisitions

September 18, 2025

‘We’re still the thinkers’ — a reminder for tax pros in the AI era

September 11, 2025

Strong storytelling helps speakers deliver ‘medicine’ without the aftertaste

Features

Calming nervous clients nearing retirement
Calming nervous clients nearing retirement

Calming nervous clients nearing retirement

7 retirement tips for small firm CPAs
7 retirement tips for small firm CPAs

7 retirement tips for small firm CPAs

Building a better CPA firm: Stepping up service offerings
Multi-colored plus signs

Building a better CPA firm: Stepping up service offerings

2025 tax software survey
Smiley, frowney, and neutral faces for Tax Software Survey.

2025 tax software survey

FROM THIS MONTH'S ISSUE

Flip out with the latest Tech Q&A

The September Technology Q&A column shows how to create dynamic to-do lists with Excel's checkboxes and also how to set up multifactor authentication texts that don't rely on phones. Flip through both items and view a video walkthrough in our digital format. 

From The Tax Adviser

August 30, 2025

2025 tax software survey

August 30, 2025

Are you doing all you can to keep the cash method for your clients?

July 31, 2025

Current developments in S corporations

July 31, 2025

Paid student-athletes: Tax implications for universities and donors

MAGAZINE

September 2025

September 2025

September 2025
August 2025

August 2025

August 2025
July 2025

July 2025

July 2025
June 2025

June 2025

June 2025
May 2025

May 2025

May 2025
April 2025

April 2025

April 2025
March 2025

March 2025

March 2025
February 2025

February 2025

February 2025
January 2025

January 2025

January 2025
December 2024

December 2024

December 2024
November 2024

November 2024

November 2024
October 2024

October 2024

October 2024
view all

View All

http://JofA_Default_Mag_cover_small_official_blue

PUSH NOTIFICATIONS

Coming soon: Learn about important news

CPA LETTER DAILY EMAIL

CPA Letter Logo

Subscribe to the daily CPA Letter

Stay on top of the biggest news affecting the profession every business day. Follow this link to your marketing preferences on aicpa-cima.com to subscribe. If you don't already have an aicpa-cima.com account, create one for free and then navigate to your marketing preferences.

Connect

  • X Logo JofA on X
  • facebook JofA on Facebook

HOME

  • News
  • Monthly issues
  • Podcast
  • A&A Focus
  • PFP Digest
  • Academic Update
  • Topics
  • RSS feed rss feed
  • Site map

ABOUT

  • Contact us
  • Advertise
  • Submit an article
  • Editorial calendar
  • Privacy policy
  • Terms & conditions

SUBSCRIBE

  • Academic Update
  • CPE Express

AICPA & CIMA SITES

  • AICPA-CIMA.com
  • Global Engagement Center
  • Financial Management (FM)
  • The Tax Adviser
  • AICPA Insights
  • Global Career Hub
AICPA & CIMA

© 2025 Association of International Certified Professional Accountants. All rights reserved.

Reliable. Resourceful. Respected.