Skip to content

This site uses cookies to store information on your computer. Some are essential to make our site work; others help us improve the user experience. By using the site, you consent to the placement of these cookies. Read our privacy policy to learn more.

Close
AICPA-CIMA
  • AICPA & CIMA:
  • Home
  • CPE & Learning
  • My Account
Journal of Accountancy
  • TECH & AI
    • All articles
    • Artificial Intelligence (AI)
    • Microsoft Excel
    • Information Security & Privacy

    Latest Stories

    • Using 3 Excel View tools to manage large spreadsheets
    • Building a better firm: How to pick the proper technology
    • AI-powered hacking in accounting: ‘No one is safe’
  • TAX
    • All articles
    • Corporations
    • Employee benefits
    • Individuals
    • IRS procedure

    Latest Stories

    • IRS removes associated property rule in final interest capitalization regulations
    • Spouse is not entitled to sales proceeds in a judicial sale of taxpayer’s home
    • Flowthrough forfeiture loss deduction denied
  • PRACTICE MANAGEMENT
    • All articles
    • Diversity, equity & inclusion
    • Human capital
    • Firm operations
    • Practice growth & client service

    Latest Stories

    • IRS removes associated property rule in final interest capitalization regulations
    • Using 3 Excel View tools to manage large spreadsheets
    • Are you prepared for the cost of a data security incident?
  • FINANCIAL REPORTING
    • All articles
    • FASB reporting
    • IFRS
    • Private company reporting
    • SEC compliance and reporting

    Latest Stories

    • SEC accepting Professional Accounting Fellow applications
    • SEC names new chief accountant
    • SEC ends legal defense of its climate rules
  • AUDIT
    • All articles
    • Attestation
    • Audit
    • Compilation and review
    • Peer review
    • Quality Management

    Latest Stories

    • AICPA unveils new QM resources to help firms meet Dec. 15 deadline
    • 8 steps to build your firm’s quality management system on time
    • Auditing Standards Board proposes a new fraud standard
  • MANAGEMENT ACCOUNTING
    • All articles
    • Business planning
    • Human resources
    • Risk management
    • Strategy

    Latest Stories

    • Business outlook brightens somewhat despite trade, inflation concerns
    • AICPA & CIMA Business Resilience Toolkit — levers for action
    • Economic pessimism grows, but CFOs have strategic responses
  • Home
  • News
  • Magazine
  • Podcast
  • Topics
Advertisement
  1. newsletter
  2. Cpa Insider
CPA INSIDER

How to sound more professional at work

Be mindful of your choice of words in the workplace.

By Dawn Wotapka
March 11, 2019

Please note: This item is from our archives and was published in 2019. It is provided for historical reference. The content may be out of date and links may no longer function.

Related

February 25, 2019

Avoid the midday slump

TOPICS

  • Professional Development
    • Communication

While many accountants have traded formal suits for business-casual clothing and hard-set hours for work/life balance, the need for professional workplace language remains constant.

“Words have power,” said David Shurtleff, a Seattle communications executive who also teaches management communication remotely at the Wharton School of the University of Pennsylvania. “The words you use will change minds for the better or for the worse.”

Regardless of how experienced you are, using the wrong diction can hurt your credibility. Here are some words and phrases you should use only sparingly at work, and some ideas for what to say instead:

  • Filler words. “Like” and “um” are among the utterances it is most important to avoid because they add nothing to sentences. Such filler words “come up a lot in today’s speech with many younger workers,” said Lois Krause, a practice leader in HR compliance at HR consulting firm KardasLarson, based in in Glastonbury, Conn.
  • When you talk, mentally note how many filler words you use. If you use a lot, it is best to craft your response in your head before you speak so you can “self-edit as needed instead of using filler words,” Krause said.

  • “I” (when used too often). “I” can be tricky. On one hand, using it too much can make you seem self-centered, Krause pointed out. Yet there will likely be times that you may need to spotlight your achievements or differentiate what you’ve done from what your co-workers did, said Ilene Marcus, a Manhattan-based workplace consultant and founder of Aligned Workplace.
  • Work to balance showcasing your accomplishments with being seen as a team player. To avoid looking like you’re taking credit for joint efforts, say “we” or “the team” instead, which sounds more inclusive, Krause suggested.

  • “I think” or “I believe.” These combos may seem like a protective buffer — who can argue with what someone thinks or believes? — but they “give off a subtle hint of insecurity,” Shurtleff said.
  • Cutting these phrases can intensify your point, he said. “Speaking and writing with conviction will instantly boost your credibility,” he noted.

    When you don’t want to be too definitive, say something like “Here’s an idea” or “Have we thought of this?” suggested Marcus, who is also the author of Managing Annoying People.

    Advertisement
  • “I can’t.” As soon as you say that you “can’t” do something, you risk looking like you don’t want to help or that you’re not up for the challenge, Krause pointed out.
  • Instead, use phrases such as “‘I am quite busy but will try to help where I can’ or ‘I have never done that before, but would like to give it a try if you can offer some help or direction,'” Krause said.

  • “I don’t have time.” Some view these words as a morale killer. Using them too often “can adversely impact the relationship between co-workers, said David G. Barbeito, CPA, managing partner at De La Hoz, Perez & Barbeito in Coral Gables, Fla.
  • If someone asks you for something when you’re pressed for time, say something like, “Can this wait until the afternoon or tomorrow?” or “I have X, Y, and Z on my plate. Can I finish those and then get started?” he said.

  • “You always” or “you never.” Absolute statements like these can be perceived as negative. They “put people on the defensive and can make the communication adversarial,” Krause said.
  • Instead, she added, try saying “It seems to me that …,” “I haven’t found situations where …,” or “There have been several times when ….”

  • “You know what I mean?” Avoid this phrase. It can sound like filler, and “the person you’re speaking with might not, in fact, know what you mean,” Marcus said.
  • If you do want to be sure someone understands, Marcus recommended prefacing your words with “‘Just to be clear, this is what I mean . . . ‘”

Being mindful of these words and phrases is a great place to start as you pay more attention to the language you use in the workplace. Improving your diction will help others take your words seriously as you make a professional point.

Dawn Wotapka is a freelance writer based in Atlanta. To comment on this article or to suggest an idea for another article, contact Courtney Vien, a JofA senior editor, at Courtney.Vien@aicpa-cima.com.

Advertisement

latest news

October 1, 2025

IRS removes associated property rule in final interest capitalization regulations

September 30, 2025

IRS withdraws prop. regs. affecting corporate spinoff transactions

September 30, 2025

FASB update refines reporting scope for derivatives

September 29, 2025

IRS shutdown plan: Employees stay on the job for first 5 workdays

September 29, 2025

IRS trims PTIN fee as renewal season nears

Advertisement

Most Read

MAP Survey finds CPA firm starting pay on the rise
IRS finalizes regulations for Roth catch-up contributions under SECURE 2.0
NASBA, AICPA release proposed revisions to CPE standards
IRS releases draft form for tip, overtime, car loan, and senior deductions
Paper tax refund checks on the way out as IRS shifts to electronic payments
Advertisement

Podcast

September 25, 2025

Professional liability risks related to Form 1065, CPA firm acquisitions

September 18, 2025

‘We’re still the thinkers’ — a reminder for tax pros in the AI era

September 11, 2025

Strong storytelling helps speakers deliver ‘medicine’ without the aftertaste

Features

AI-powered hacking in accounting: ‘No one is safe’
AI-powered hacking in accounting: ‘No one is safe’

AI-powered hacking in accounting: ‘No one is safe’

Building a better firm: How to pick the proper technology
Building a better firm: How to pick the proper technology

Building a better firm: How to pick the proper technology

Why accountants need to master the art of reading the room
Why accountants need to master the art of reading the room

Why accountants need to master the art of reading the room

How BI and analytics enhance management accountants’ partnering role
How BI and analytics enhance management accountants’ partnering role

How BI and analytics enhance management accountants’ partnering role

SPONSORED REPORT

Preparing clients for new provisions next tax season

Preparing clients for new provisions next tax season

As the 2025 filing season approaches, H.R. 1 introduces significant tax reforms that CPAs must be prepared to navigate. These legislative changes represent some of the most comprehensive tax updates in recent years, affecting both individual and corporate taxpayers. This report provides in-depth analysis and guidance on H.R. 1.

From The Tax Adviser

September 30, 2025

Current developments in taxation of individuals: Part 1

August 30, 2025

2025 tax software survey

August 30, 2025

Are you doing all you can to keep the cash method for your clients?

July 31, 2025

Current developments in S corporations

MAGAZINE

October 2025

October 2025

October 2025
September 2025

September 2025

September 2025
August 2025

August 2025

August 2025
July 2025

July 2025

July 2025
June 2025

June 2025

June 2025
May 2025

May 2025

May 2025
April 2025

April 2025

April 2025
March 2025

March 2025

March 2025
February 2025

February 2025

February 2025
January 2025

January 2025

January 2025
December 2024

December 2024

December 2024
November 2024

November 2024

November 2024
view all

View All

http://JofA_Default_Mag_cover_small_official_blue

PUSH NOTIFICATIONS

Coming soon: Learn about important news

CPA LETTER DAILY EMAIL

CPA Letter Logo

Subscribe to the daily CPA Letter

Stay on top of the biggest news affecting the profession every business day. Follow this link to your marketing preferences on aicpa-cima.com to subscribe. If you don't already have an aicpa-cima.com account, create one for free and then navigate to your marketing preferences.

Connect

  • X Logo JofA on X
  • facebook JofA on Facebook

HOME

  • News
  • Monthly issues
  • Podcast
  • A&A Focus
  • PFP Digest
  • Academic Update
  • Topics
  • RSS feed rss feed
  • Site map

ABOUT

  • Contact us
  • Advertise
  • Submit an article
  • Editorial calendar
  • Privacy policy
  • Terms & conditions

SUBSCRIBE

  • Academic Update
  • CPE Express

AICPA & CIMA SITES

  • AICPA-CIMA.com
  • Global Engagement Center
  • Financial Management (FM)
  • The Tax Adviser
  • AICPA Insights
  • Global Career Hub
AICPA & CIMA

© 2025 Association of International Certified Professional Accountants. All rights reserved.

Reliable. Resourceful. Respected.