Click
here for detailed survey responses for TurboTax for Individual
Consumer Use. (Opens in new window; click once to enlarge.)
| General Information | |
| Tax program name: | TurboTax for Individual Consumer Use |
| Vendor name: | Intuit, Inc. |
| Telephone (sales): | 888-777-3066 |
| E-mail (sales): | Submitted via TurboTax.com website |
| Website: | www.TurboTax.com |
| Number of users: | Not disclosed |
| Pricing | |
| Price on Federal 1040 (new customers): | $99.95 |
| Increase from last year? | Yes |
| By how much? | $25.00 |
| Renewal price: | Same as price for new product |
| State price (new customers): | $39.95 |
| State renewal price: | Same as price for new product |
| Pay-per-return pricing: | N/A – a TurboTax user can prepare and e-file up to five returns. |
| Additional cost for e-filed returns: | $19.95 |
| Web/SaaS Version | |
| Do you offer an online/SaaS version? | Yes |
| Name: | TurboTax Online |
| Cost: | $74.95 – Free e-file is included with your purchase of TurboTax Online federal and state products. |
| Number of users: | One |
| When introduced: | 1993 |
| Support | |
| Toll free phone: | 800-624-8384 |
| Hours: | Customers can schedule a callback from Technical Support via the TurboTax.com support page. |
| E-mail support? | No |
| IM/Chat? | Yes |
| Other? | Live Community and Online Support Knowledge |
| Features/Functionality | |
| Do you offer organizers? | No |
| Client letters? | No |
| Client portals? | No |
| Does your software integrate with other products? | Integrates with ProSeries Basic and ProSeries Professional. |
| New features added to your software for this year: | Bookmarks to revisit parts of the return later; summary screen at the end of the deductions and credits shows customers the immediate impact on their bottom line. |
