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2010 Tax Software Survey: TurboTax for Individual Consumer Use

Please note: This item is from our archives and was published in 2010. It is provided for historical reference. The content may be out of date and links may no longer function.

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Click here for detailed survey responses for TurboTax for Individual Consumer Use. (Opens in new window; click once to enlarge.)

General Information
Tax program name: TurboTax for Individual Consumer Use
Vendor name: Intuit, Inc.
Telephone (sales): 888-777-3066
E-mail (sales): Submitted via TurboTax.com website
Website: www.TurboTax.com
Number of users: Not disclosed
Pricing
Price on Federal 1040 (new customers): $99.95
     Increase from last year? Yes
     By how much? $25.00
Renewal price: Same as price for new product
State price (new customers): $39.95
     State renewal price: Same as price for new product
Pay-per-return pricing: N/A – a TurboTax user can prepare and e-file up to five returns.
Additional cost for e-filed returns: $19.95
Web/SaaS Version
Do you offer an online/SaaS version? Yes
     Name: TurboTax Online
     Cost: $74.95 – Free e-file is included with your purchase of TurboTax Online federal and state products.
     Number of users: One
     When introduced: 1993
Support
Toll free phone: 800-624-8384
Hours: Customers can schedule a callback from Technical Support via the TurboTax.com support page.
E-mail support? No
IM/Chat? Yes
Other? Live Community and Online Support Knowledge
Features/Functionality
Do you offer organizers? No
Client letters? No
Client portals? No
Does your software integrate with other products?

Integrates with ProSeries Basic and ProSeries Professional.

New features added to your software for this year:

Bookmarks to revisit parts of the return later; summary screen at the end of the deductions and credits shows customers the immediate impact on their bottom line.