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Tax Software Survey: TurboTax
Please note: This item is from our archives and was published in 2009. It is provided for historical reference. The content may be out of date and links may no longer function.
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Click here for a PDF of detailed survey responses for TurboTax.
| Tax program name | TurboTax – for Individual Consumer Use |
| Vendor name | Intuit Inc. |
| Telephone | 800-624-8384 |
| E-mail address | Submitted via TurboTax.com Web site |
| Web site | |
| Price on Federal 1040 | $74.95 |
| Is this an increase from last year? By how much? | No |
| Renewal price | Same as price for new product |
| State price | $39.95 |
| State renewal price | Same as price for new product |
| Pay-per-return pricing | n/a – a TurboTax user can prepare and e-file up to five returns. |
| Additional cost for E-filed returns | E-filing is for one federal 1040 is included in the base price. Additional federal e-filed returns are $19.95 each; state e-filed returns are $19.95 each. |
| Online version? Cost? | Yes, $74.95 (same as desktop) |
| Support | Yes, via online chat, Live Community, knowledgebase search, and phone callback. |
| Toll-free telephone | Customers can schedule a callback from Technical Support via the TurboTax.com support page |
| Hours | Customers can schedule a callback from Technical Support via the TurboTax.com support page
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| E-mail support? | No |
| IM/chat? | Yes |
| Other? Please specify | Live Community and Online Support Knowledgebase |
| Do you offer organizers? | No |
| Client letters | No |
| Client portals | No |
| Does your software integrate with other products? Which ones? | Integrates with ProSeries Basic and ProSeries Professional |
| New features added to your software for this year | Live Community and free Audit Support Center |
Other comments:
Intuit has designed its ProSeries and Lacerte applications specifically to meet the needs of accounting and tax professionals. While some preparers may use TurboTax to prepare taxes for clients, Intuit encourages preparers with small practices to use ProSeries Basic, which is designed for entry-level preparers with primarily individual clients and a need for more guidance through preparation.
