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Tax Software Survey: ProSeries Professional
Please note: This item is from our archives and was published in 2009. It is provided for historical reference. The content may be out of date and links may no longer function.
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Click here for a PDF of detailed survey responses for ProSeries Professional.
| Tax program name | ProSeries Professional |
| Vendor name | Intuit Inc. |
| Telephone | 800-934-1040 |
| E-mail address | APD_Sales@intuit.com |
| Web site | www.proseries.com |
| Price on Federal 1040 | $1,399.00 |
| Is this an increase from last year? By how much? | Yes, $100.00 difference |
| Renewal price | Same as above |
| State price | All individual states are included with 1040 |
| State renewal price | Same as above |
| Pay-per-return pricing | Federal 1040: $20 each A one-time annual PPR license fee of $275 is applied if no tax unlimited bundles or modules are licensed in conjunction with a PPR order. |
| Additional cost for E-filed returns | Starting for tax year 2009, all individual and business e-filing is included at no additional charge. |
| Online version? Cost? | No |
| Support | Yes, ProSeries provides free U.S.-based technical support via a wide range of convenient options: toll-free phone with extended hours during peak season, an online knowledgebase, e-mail, in-product help, and online chat. |
| Toll-free telephone | 800-434-6818 |
| Hours | Based on Eastern Time zone.
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Hours – Tax Season M-F 8 a.m. – 10 p.m. Hours – Tax Season Sat. 11 a.m. – 6 p.m. Hours – Tax Season Sun. 12 p.m. – 5 p.m. Other Hours – Normal M-F 9 a.m. – 8 p.m. Please note that the technical support hours are for tax year 2008 and we are in process of determining our tax year 2009 hours, which will begin in November 2009. |
| E-mail support? | Yes |
| IM/chat? | Yes |
| Other? Please specify | Live Community and Online Support Knowledgebase |
| Do you offer organizers? | Yes |
| Client letters | Yes |
| Client portals | No |
| Does your software integrate with other products? Which ones? | Yes, integrates with QuickBooks, Quicken, ProSeries Document Management System, Forms Library, ProSeries Fixed Asset Manager, Intuit Easy ACCT, Accountant’s Trial Balance format, and TXF format. |
| New features added to your software for this year | For tax year 2008, Intuit introduced ProSeries Live Community, an integrated online Q&A site that helps accountants get advice from their peers across the country as they prepare their clients’ returns. Live Community addresses their need to get answers quickly, and relies on the fact that accounting professionals trust their peers to provide answers. If the accountant’s question has already been answered on the Live Community, an automated online search links directly to the posted responses. We have added the ProSeries New User On-boarding Program:
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