I’m happy you asked

Q: What type of technology should I give my employees to keep them happy?

A: It’s been my experience that if you want happy employees, then hire happy people. I discovered this simple concept as a Little League baseball coach. While all the other coaches were evaluating the kids’ speed, bat, and glove, I simply kept track of which kids smiled the most. As a result, I was able to build enjoyable teams—win or lose. As a side benefit, the parents of happy kids often seem happier themselves.

As for the technology, simply give your employees the tools they need to do their jobs (which, at a minimum, usually includes newer computers and high-speed internet), and don’t forget to include user training so they don’t get frustrated. The proper ergonomic desk, chairs, and keyboards are important, as is an abundance of good lighting. I’d also recommend supplying employees with multiple larger monitors and making arrangements for quick technical support for those times when the technology breaks down.