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Hotels Give Customers a Voice of Reason

Please note: This item is from our archives and was published in 2008. It is provided for historical reference. The content may be out of date and links may no longer function.

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The hotel industry leads the nation in customer satisfaction related to call center assistance, according to CFI Group’s Contact Center Satisfaction Index 2008.

The CCSI industry scores were:

Hotels (78)

Multi-Channel Retail (76)

Insurance (75)

Cell Phone Service (72)

Banking (71)

Government (70)

Personal Computers (69)

Cable and Satellite TV (66)

    Source: CFI Group, www.cfigroup.com.