From Back Office to Offshore

Globalization of key back-office and business processes in finance is expected to see strong growth over the next three years, with companies predicted to increase their use of offshore resources by more than 50% in these areas.

The Hackett Group’s 2008 Globalization Performance Study, which surveyed almost 50 companies, most with revenue exceeding $5 billion, also found that globalization remains largely a cost-driven process. While process improvement, the ability to focus on the core business, and quality were all cited as “important” decision drivers, only cost was identified by the study group as being “very important.”

Source: The Hackett Group’s 2008 Globalization Performance Study, www.thehackettgroup.com.