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Online Banking at Top of Customer Satisfaction Poll
Please note: This item is from our archives and was published in 2008. It is provided for historical reference. The content may be out of date and links may no longer function.
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W hen comparing online financial services, banking Web sites set the bar when it comes to customer satisfaction.
Using the American Customer Satisfaction Index�s methodology, online banking scored 82 on the ACSI�s 100-point scale, while credit card and investment Web sites both scored 75.
Online banking also outperformed overall retail banking, which scored 78 in a 2007 ACSI measurement.
For investment Web sites, the study found that highly satisfied customers are 37% more likely to increase online transactions and 51% more likely to purchase more services than dissatisfied customers.
Source: 2008 ForeSee Results/Forbes.com Online Financial Services Study, www.foreseeresults.com .
