Improve Computer Training

Many prepackaged computer training programs fail to discriminate between what trainees already know and what they need to learn. Following are guidelines for making such technology training useful:

Ask trainees whether they would rather attend group classes, have one-on-one sessions or do self-training with audio tapes or manuals. Most people have a sense of what method of learning works best for them.

If employees prefer group training, don’t put them all in one large class. Instead, contract for customized training for smaller groups. The extra cost is worth it.

Avoid multiday or even daylong training sessions; trainees can absorb just so much. Consider early morning sessions for minimal work-schedule disruption.

Recruit employees who grasp the technology quickly to help coach the others.

—Stanley Zarowin