Video transcript:
I have asked many times, “Well, how do I know my culture is either broken,” or “How do I know that something is wrong.” And there are signs that something is not going well with your culture. And you look at turnover, and I think turnover is one of the most glaring signs of a bad culture, because if people wanted to work in your organization, they would stay. And so having a great culture, people stay, so when you see people leaving and your turnover is high, you have got to know something is wrong. We also look at client satisfaction, so maybe you are not having net growth, you are losing more clients than you are developing. And what we find is that a bad culture translates in through the people to bad client satisfaction because it’s how they interact with our clients. So as a result, what we have is very low client satisfaction. Profitability, quite frankly people go, how can profitability, you can look at low utilization, low realization, and to me that’s a sign of a bad culture, that’s a sign that there is something not right and being communicating well in that culture that allows you to be successful.
