Video transcript:

When people ask me what I have learned since to coming to CNA Insurance, the number one thing is write it down, documentation, whether it be an engagement letter or documenting your oral advice. Writing it down is key. Why is it key? Because it demonstrates the limitations on what you’ve said and an understanding. It gives the client an opportunity to come back and say, no, you are wrong, that’s not what I meant. Is that really what you said? Here’s what I heard. So when you write it down, you give the client an opportunity to agree or disagree and you give, in the event of a professional liability claim, you’ve got something for your defend, for your lawyer to defend versus that he said, she said.

SPONSORED REPORT

Scorecard preparation templates and tips

With Workiva, we've created a PowerPoint deck that helps you create your own scorecards -- quick reference reports used across organizations to update stakeholders on the performance of defined deliverables.

100th ANNIVERSARY

Black CPA Centennial, 1921–2021

With 2021 marking the 100th anniversary of the first Black licensed CPA in the United States, a yearlong campaign kicked off to recognize the nation’s Black CPAs and encourage greater progress in diversity, inclusion, and equity in the CPA profession.