The benefits of outsourcing returns

Improve your client service with quick turns on clients’ returns.


Video transcript:

Firms can see several benefits from outsourcing their returns. Some of the biggest benefits aren’t necessarily what they come in thinking that they are going to be. Yes, you get significant value add from capacity, planning for your preparation piece of the returns, but one of the largest components that are going to come back and what we see in our service that we do is client service. Probably the number one benefit that most firms will see because of the timing, you are dealing with returns and 90 plus percent of most returns come back the following day so you are able to go to your clients with the information almost immediately, letting them know this is what we’re missing, these are the key items that I need to complete your work, and that’s going to add value to them and they recognize that and they appreciate that. So by far, that’s number one. And then number two really deals with your partners and managers. When that information comes back timely, when it’s completely digital and they are seeing workpapers standardized, always looking the same, that they can get to in a digital environment, their review time goes down exponentially. So you are not only saving time but you are saving time at your highest billing rates for your most valued employees, which is really what’s going to drive the practice and help you grow it.

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