IRS creates priority phone service for correspondence audits

BY SALLY P. SCHREIBER

The IRS on April 2 launched a new toll-free phone service for tax professionals to use when responding to correspondence examination telephone calls or letters. The IRS calls the new service the Practitioner Priority Service (PPS). Practitioners can call a toll-free number (866-860-4259) and select the correspondence examination option (option 7).

Additional prompts, based on the phone number on the letter the tax professional is calling about, direct the call to either the Small Business/Self-Employed (SB/SE) examination line or the Wage & Investment (W&I) examination line. PPS employees will handle up to five clients per call and will transfer or refer calls that are outside of the correspondence examination scope to the appropriate IRS group. The IRS says it will prioritize calls in order to improve the experience for callers.

The service’s hours differ slightly, based on the IRS division handling the examination. The priority service is available for:

  • SB/SE issues Monday through Friday from 7 a.m.–7 p.m. local time.
  • W&I issues Monday through Friday from 8 a.m.–8 p.m. local time.


Callers should note that the priority service is available only for tax professionals. 

Sally P. Schreiber ( sschreiber@aicpa.org ) is a JofA senior editor.

More from the JofA:

 Find us on Facebook  |   Follow us on Twitter  |   View JofA videos

SPONSORED REPORT

2018 financial reporting survey: Challenges and trends

Learn the top reporting challenges that emerged in a survey of more than 800 finance, accounting, and compliance professionals across the world, and compare them with your organization's obstacles.

PODCAST

How the skill set for today’s CFO is changing

Scott Simmons, a search expert for large-company CFOs, gives advice for the next generation of finance leaders and more, including which universities are regularly producing future CEOs and CFOs.