The hotel industry leads the nation in customer satisfaction related to call center assistance, according to CFI Group’s Contact Center Satisfaction Index 2008.
The CCSI industry scores were:
Hotels (78)
Multi-Channel Retail (76)
Insurance (75)
Cell Phone Service (72)
Banking (71)
Government (70)
Personal Computers (69)
Cable and Satellite TV (66)
Source: CFI Group, www.cfigroup.com.
PODCAST
What’s next for potential CPA licensure changesA new model proposed by NASBA and the AICPA is designed with an eye on the future for newly licensed CPAs. The AICPA's Carl Mayes, CPA, provides background on the project and a look ahead to 2020.
VIDEO
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