1. Column
  2. Top Line

Hotels Give Customers a Voice of Reason


Related
TOPICS
    Uncategorized Article

The hotel industry leads the nation in customer satisfaction related to call center assistance, according to CFI Group’s Contact Center Satisfaction Index 2008.

The CCSI industry scores were:
Hotels (78)

Multi-Channel Retail (76)

Insurance (75)

Cell Phone Service (72)

Banking (71)

Government (70)

Personal Computers (69)

Cable and Satellite TV (66)


    Source: CFI Group, www.cfigroup.com.

    SPONSORED REPORT

    2019 State of Financial Reporting Survey

    We surveyed nearly 600 finance and accounting professionals on their month-end close and reporting processes. See the results.

    VIDEO

    What RPA is and how it works

    Robotic process automation is like an Excel macro that can work on multiple applications, says Danielle Supkis Cheek, CPA. RPA can complete routine, repetitive tasks such as data entry, freeing up employee time from lower-level chores.