The hotel industry leads the nation in customer satisfaction related to call center assistance, according to CFI Group’s Contact Center Satisfaction Index 2008.
The CCSI industry scores were:
Hotels (78)
Multi-Channel Retail (76)
Insurance (75)
Cell Phone Service (72)
Banking (71)
Government (70)
Personal Computers (69)
Cable and Satellite TV (66)
Source: CFI Group, www.cfigroup.com.
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