Hotels Give Customers a Voice of Reason

The hotel industry leads the nation in customer satisfaction related to call center assistance, according to CFI Group’s Contact Center Satisfaction Index 2008.

The CCSI industry scores were:
Hotels (78)

Multi-Channel Retail (76)

Insurance (75)

Cell Phone Service (72)

Banking (71)

Government (70)

Personal Computers (69)

Cable and Satellite TV (66)

Source: CFI Group, www.cfigroup.com.

Features

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States look to unclaimed property for revenue

This free report outlines the escheat process, common types of AUP, how different states are handling it and how companies can plan for potential audits and liabilities.

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Using drones to enhance audits

Hermann Sidhu, CPA, global assurance digital leader at EY, walks us through EY’s exciting new project to use drones to help audit large warehouses and outdoor inventories.

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