Weaving the Web of Information


Companies are getting the message that their employees want benefits information online—62% reported they prefer this delivery method. But there’s a right and wrong way to educate and encourage responsible behavior among employees via the Internet, according to Michael Rudnick, national eCommunications and portal leader at Watson Wyatt.

Rudnick offers the following dos and don’ts for providing online benefits resources:

DO send personalized, relevant and meaningful information.

DON’T send employees links to several vendor Web sites and expect them to plot a course of action on their own.

DO improve employee experience by using a single sign-on portal that combines information, applications and vendor sites.

DON’T forget to establish specific criteria to guide changes to information delivery systems based on employee feedback.

DO use simplified terminology, navigation and multimedia.

Source: Watson Wyatt Worldwide, www.watsonwyatt.com.

SPONSORED QUIZ

How well do you know small business?

There are over 30 million small businesses in the U.S., and many of them are optimistic in their outlook. Are you familiar with the obstacles and opportunities they are facing? Test your small business acumen with this quiz sponsored by Chase Ink®.

SPONSORED REPORT

In focus: Payroll

Providing payroll services that comply with ever-changing regulations and meet evolving employee and employer demands is no easy task. Paychex's Tom Hammond discusses common payroll considerations for CPA firms.