zaro_ex4


  Technical Support Assessments
Tax program Percentage of users needing technical support from vendor What was your experience in reaching your vendor for technical support? (1=good, 4=poor) How good was the support? (1=good, 4=poor) Percentage receiving telephone support Percentage receiving e-mail support If you received telephone support, how good was it? (1=good, 4=poor) If you received e-mail support, how good was it? (1=good, 4=poor) How well did software run on your network? (1=good, 4=poor)
ATX MAX 71.9% 1.7 1.8 94.3% 89.5% 1.7 1.8 1.5
Drake Software 92.1% 1.2 1.4 100.0% 81.0% 1.4 1.5 1.2
GoSystem Tax RS 85.0% 1.9 2.0 100.0% 58.8% 2.0 1.9 1.4
Lacerte Tax 81.2% 1.5 1.5 98.2% 69.6% 1.5 1.7 1.4
ProSeries Professional 57.5% 1.6 1.6 98.9% 59.8% 1.5 1.8 1.5
ProSystem fx Tax 87.8% 1.5 1.6 99.8% 49.6% 1.5 1.6 1.2
TaxACT Preparer’s Edition 25.9% 1.3 1.1 100.0% 85.7% 1.1 1.0 1.0
TaxWise 83.3% 1.2 1.5 100.0% 85.0% 1.4 1.6 1.3
TaxWorks 94.1% 1.5 1.5 100.0% 71.9% 1.5 1.4 1.3
UltraTax CS 80.7% 1.3 1.3 99.7% 78.7% 1.3 1.5 1.3
Average 76.0% 1.5 1.5 99.1% 73.0% 1.5 1.6 1.3

SPONSORED REPORT

Get your clients ready for tax season

These year-end tax planning strategies address recent tax law changes enacted to help taxpayers deal with the pandemic, such as tax credits for sick leave and family leave and new rules for retirement plan distributions, as well as techniques for putting your clients in the best possible tax position.

RESOURCES

Keeping you informed and prepared amid the coronavirus crisis

We’re gathering the latest news stories along with relevant columns, tips, podcasts, and videos on this page, along with curated items from our archives to help with uncertainty and disruption.