zaro_ex4


  Technical Support Assessments
Tax program Percentage of users needing technical support from vendor What was your experience in reaching your vendor for technical support? (1=good, 4=poor) How good was the support? (1=good, 4=poor) Percentage receiving telephone support Percentage receiving e-mail support If you received telephone support, how good was it? (1=good, 4=poor) If you received e-mail support, how good was it? (1=good, 4=poor) How well did software run on your network? (1=good, 4=poor)
ATX MAX 71.9% 1.7 1.8 94.3% 89.5% 1.7 1.8 1.5
Drake Software 92.1% 1.2 1.4 100.0% 81.0% 1.4 1.5 1.2
GoSystem Tax RS 85.0% 1.9 2.0 100.0% 58.8% 2.0 1.9 1.4
Lacerte Tax 81.2% 1.5 1.5 98.2% 69.6% 1.5 1.7 1.4
ProSeries Professional 57.5% 1.6 1.6 98.9% 59.8% 1.5 1.8 1.5
ProSystem fx Tax 87.8% 1.5 1.6 99.8% 49.6% 1.5 1.6 1.2
TaxACT Preparer’s Edition 25.9% 1.3 1.1 100.0% 85.7% 1.1 1.0 1.0
TaxWise 83.3% 1.2 1.5 100.0% 85.0% 1.4 1.6 1.3
TaxWorks 94.1% 1.5 1.5 100.0% 71.9% 1.5 1.4 1.3
UltraTax CS 80.7% 1.3 1.3 99.7% 78.7% 1.3 1.5 1.3
Average 76.0% 1.5 1.5 99.1% 73.0% 1.5 1.6 1.3

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The technology assessment engagement

Are you working with the best technology? Do you know how to help your clients determine if their technology stack measures up? In this free report, J. Carlton Collins, CPA, explains how to answer those questions via a technology assessment engagement.

FEATURE

Maximizing the higher education tax credits

A counterintuitive strategy can save taxes by including otherwise excludable scholarships in gross income.