zaro_ex4


  Technical Support Assessments
Tax program Percentage of users needing technical support from vendor What was your experience in reaching your vendor for technical support? (1=good, 4=poor) How good was the support? (1=good, 4=poor) Percentage receiving telephone support Percentage receiving e-mail support If you received telephone support, how good was it? (1=good, 4=poor) If you received e-mail support, how good was it? (1=good, 4=poor) How well did software run on your network? (1=good, 4=poor)
ATX MAX 71.9% 1.7 1.8 94.3% 89.5% 1.7 1.8 1.5
Drake Software 92.1% 1.2 1.4 100.0% 81.0% 1.4 1.5 1.2
GoSystem Tax RS 85.0% 1.9 2.0 100.0% 58.8% 2.0 1.9 1.4
Lacerte Tax 81.2% 1.5 1.5 98.2% 69.6% 1.5 1.7 1.4
ProSeries Professional 57.5% 1.6 1.6 98.9% 59.8% 1.5 1.8 1.5
ProSystem fx Tax 87.8% 1.5 1.6 99.8% 49.6% 1.5 1.6 1.2
TaxACT Preparer’s Edition 25.9% 1.3 1.1 100.0% 85.7% 1.1 1.0 1.0
TaxWise 83.3% 1.2 1.5 100.0% 85.0% 1.4 1.6 1.3
TaxWorks 94.1% 1.5 1.5 100.0% 71.9% 1.5 1.4 1.3
UltraTax CS 80.7% 1.3 1.3 99.7% 78.7% 1.3 1.5 1.3
Average 76.0% 1.5 1.5 99.1% 73.0% 1.5 1.6 1.3

NEWS

IRS sets start date for tax season

The IRS announced that tax season will start in late January and that it will issue refunds to taxpayers despite the partial shutdown of the federal government.

PODCAST

Why CPAs can’t wait on automation tools

What do accounting firms waiting on others to develop AI, automation, and data analytics tools have in common with a baseball fan sitting in a stadium filling with water at an exponential rate? The answer could determine your firm’s fate.