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  Rating the Tax Software
    Satisfaction: 1 = very satisfied, 4 = very dissatisfied      
Tax program Number of respondents Were you satisfied with the installation process? With the ease of learning? With the ease of use? With the way the software ran on your network? Overall product rating Percentage who said the product contained all the necessary forms If you switched to a new product this year, did you run its conversion package? How good was it? (1=good, 4=poor)
ATX MAX 146 1.24 1.47 1.51 1.53 1.43 97.3% 100.0% 2.00
Drake Software 63 1.14 1.44 1.49 1.17 1.37 87.3% 100.0% 2.25
GoSystem Tax RS 80 1.58 2.35 2.28 1.36 1.96 70.0% 100.0% 1.83
Lacerte Tax 559 1.33 1.59 1.51 1.40 1.31 86.8% 92.3% 1.92
ProSeries Professional 320 1.29 1.46 1.42 1.54 1.37 75.9% 100.0% 1.67
ProSystem fx Tax 606 1.71 2.10 1.89 1.23 1.45 85.0% 100.0% 2.28
TaxACT Preparer’s Edition 27 1.07 1.11 1.22 1.00 1.30 77.8% 100.0% 1.00
TaxWise 24 1.33 1.67 1.50 1.29 1.58 87.5% 100.0% 3.33
TaxWorks 34 1.32 1.41 1.53 1.32 1.44 91.2% 100.0% 1.67
UltraTax CS 389 1.34 1.67 1.61 1.28 1.31 92.3% 100.0% 1.73
Total 2,248                

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What RPA is and how it works

Robotic process automation is like an Excel macro that can work on multiple applications, says Danielle Supkis Cheek, CPA. RPA can complete routine, repetitive tasks such as data entry, freeing up employee time from lower-level chores.