Many prepackaged computer training programs fail to discriminate between
what trainees already know and what they need to learn. Following are
guidelines for making such technology training useful:
Ask trainees whether they would rather attend group
classes, have one-on-one sessions or do self-training with audio tapes
or manuals. Most people have a sense of what method of learning works
best for them.
If employees prefer group training, don’t put them all in
one large class. Instead, contract for customized training for smaller
groups. The extra cost is worth it.
Avoid multiday or even daylong training sessions;
trainees can absorb just so much. Consider early morning sessions for
minimal work-schedule disruption.
Recruit employees who grasp the technology quickly to
help coach the others.
—Stanley Zarowin
