ittle etiquette errors can diminish your
image and, eventually, your power. So watch your Ps and Qs, and be
careful to
Recognize subordinates when passing them in a hall and
receptionists when entering offices.
Silence your cell phone and beeper during meetings.
Take invitations from subordinates seriously. Never
ignore them or fail to show up after accepting.
Return phone calls or e-mails within a reasonable time.
Make an adequate apology when you hurt someone. If the
gaffe was serious, a handwritten note, and even a small gift, is not
too much.
Listen to subordinates and make time to talk to them.
—Stanley Zarowin
