zaro_ex2


Exhibit 2: Ratings
    Satisfaction (1 = very dissatisfied, 5 = very satisfied)  
  Number of respondents Were you satisfied with the installation process? With the ease of learning? With the ease of use? Overall product rating Overall product rating last year Support rating Support rating last year Percentage whose software ran on a network Network rating Network rating last year Percentage who said the product contained all the necessary forms
Tax program                        
ATX 130 4.73 4.28 4.32 4.40 3.59 4.12 2.90 25.0% 4.55 3.42 96.0%
Drake Software 66 4.40 4.35 4.24 4.44 * 4.47 * 56.0% 4.74 * 85.0%
GoSystem Tax RS 126 4.11 3.48 3.49 3.82 3.92 3.96 2.48 71.0% 4.06 4.21 81.0%
Lacerte 815 4.63 4.35 4.43 4.46 4.32 4.32 4.13 73.0% 4.55 4.17 84.0%
ProSeries 372 4.58 4.37 4.39 4.28 4.07 3.90 4.00 43.0% 4.14 3.59 63.0%
ProSystem fx Tax 987 4.13 3.71 3.71 4.09 4.35 4.37 2.09 84.0% 4.54 4.38 87.0%
Tax Software for the Professional 12 4.23 4.50 4.58 4.46 * 4.40 * 50.0% 4.60 * 92.0%
TaxACT Preparer's Edition 11 4.31 4.55 4.34 4.20 * 4.30 * 18.0% 3.50 * 80.0%
TaxSlayer Pro 10 4.30 3.91 3.82 3.63 * 3.60 * 40.0% 2.50 * 50.0%
Taxware Tax Preparation 12 4.30 4.39 4.40 4.44 * 4.42 * 58.0% 4.71 * 75.0%
TaxWise 19 4.52 4.37 4.32 4.41 3.42 4.26 3.25 47.0% 4.60 3.88 84.0%
TaxWorks 32 4.46 3.13 3.03 3.95 4.21 4.32 3.86 78.0% 4.80 4.18 78.0%
UltraTax CS 564 4.54 4.05 4.34 4.41 4.35 4.47 4.11 82.0% 4.66 4.32 93.0%
Average   4.40 4.11 4.11 4.23 4.03 4.22 3.50 55.8% 4.30 4.02 80.6%
Total 3,156                      
* Not rated last year.

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