“ Will They Throw Eggs? ” ( JofA , Apr.05, page 57) provides useful information for CPAs to improve their communication skills. But a good story and strong oral skills are only part of the tools they need to effectively present their message. Nonverbal communication skills are equally important. Facial expressions and hand gestures can engage the audience and help capture their attention. Crossed arms, on the other hand, could indicate in a nonverbal manner that the speaker is not open to a different point of view.
I continually study to improve my own speaking and organizational abilities, and I encourage all CPAs interested in improving their communication skills to contact one of the groups devoted to that purpose.
Edward J. Kmiec, CPA
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