zaro_ex2


Exhibit 2: Rating the Tax Software
    Satisfaction
1 = very dissatisfied, 5 = very satisfied
 
  Number of respondents Were you satisfied with the installation process? With the ease of learning? With the ease of use? Overall product rating Overall product rating last year Support rating Support rating last year Percentage whose software ran on a network Network rating Network rating last year Percentage who said the product contained all the necessary forms
Tax program                        
Drake Software 17 4.65 4.41 4.35 4.35 3.98 1.94 3.94 82.4% 4.43 4.05 94.1%
GoSystem Tax RS 50 4.47 3.65 3.64 3.92 * 2.48 * 82.0% 4.21 * 79.2%
Lacerte 584 4.50 4.33 4.42 4.43 4.32 2.24 4.13 87.6% 4.33 4.17 84.2%
Max Plus 44 4.20 3.75 3.58 3.59 4.05 2.90 4.02 59.1% 3.42 3.65 97.7%
ProSeries 148 4.56 4.39 4.39 4.24 4.07 2.48 4.00 70.1% 3.70 3.59 62.8%
ProSystem fx Tax 731 4.21 3.80 4.10 4.35 3.96 2.09 4.15 94.9% 4.38 4.13 87.9%
TaxWise 12 4.08 3.67 3.67 3.42 3.64 3.33 3.25 75.0% 3.88 3.56 91.7%
TaxWorks 29 4.48 4.14 4.24 4.21 4.24 2.34 3.86 75.9% 4.18 4.10 75.9%
UltraTax 395 4.52 3.97 4.17 4.35 4.19 2.18 4.11 91.6% 4.32 4.23 88.5%
Average   4.41 4.01 4.06 4.10 3.61 2.44 3.50 79.8% 4.09 3.50 84.6%
Total 2,010                      
* Not rated last year.

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