kerr_ex3


Exhibit 3: Organization Scorecard
The SAO performance measurement system translates data into visual images that are displayed on-screen during meetings. The data linked to a box determine whether it turns green (is meeting targets), yellow (is having some minor problems) or red (is in trouble). The top row shows the agency performance “index” is 92.8%, below its target of 100%. Where indexes exceed targets in row 2, two views are green. “Weight” assigns impact value; the weights in row 2 total 100%. The five views incorporate nine measures, shown in row 3: two for mission, one for customer feedback, one for internal processes, one for knowledge, four for financial. Clicking on any line lets a user drill down to the next level of data. The “owner” for SAO overall performance is Larry Alwin. Other owners are as named.

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