zaro_ex2


Exhibit 2: How Users Rate Their Tax Software

        Satisfaction
1=very dissatisfied and 5=very satisfied
  Plan to use
product next year
Vendor Tax program Number of
surveys
received
Average
number
of 1040
returns
filed
Program Network Support Average
rating of
program
last year
  Yes No Undecided
ATX Forms Saber, Max
and Taxsolver
59 195 3.59 3.33 3.59 3.46   78% 10% 12%
CCH ProSystem fx 14 418 4.21 4.57 4.14 4.19   92% 8% 0%
Creative
Solutions
UltraTax 22 581 4.57 4.38 4.33 4.16   100% 0% 0%
Drake
Software
Drake Tax
Solution
71 872 4.15 3.90 4.50 3.97   96% 1% 3%
Dunphy
Systems
1040 Professional
Tax Preparation
7 525 3.43 3.00 3.71 4.33   100% 0% 0%
Intuit ProSeries 104 337 3.98 3.68 3.79 4.18   75% 8% 18%
Lacerte/Intuit Lacerte 1040
Tax Software
67 499 4.28 4.18 4.29 4.27   96% 1% 3%
Micro Vision
Software
Tax Relief 1040 31 571 3.47 3.75 2.73 3.92   68% 13% 19%
Orrtax
Software
IntelliTax 20 289 2.95 3.67 3.42 3.89   68% 21% 11%
TaxACT 2nd Story
Software
14 91 3.50 n/a 3.71 n/a   79% 7% 14%
Taxworks By
Laser Systems
TaxWorks By
Laser Systems
20 430 3.95 4.33 4.10 2.68   85% 10% 5%
Universal Tax
Systems
TaxWise 52 646 3.59 3.63 3.26 3.53   75% 12% 13%
Xpress
Software
Xpress Individual
Package
6 1,847 3.33 3.60 4.17 3.60   83% 17% 0%

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