Exhibit 2: Top 10 Criteria for Vendor Selection
Clients can evaluate whether a firm provides the best terms for their outsourcing needs. What is the firm offering for

1. Commitment to quality.
2. Price.
3. References/reputation.
4. Flexible contract terms.
5. Scope of resources.
6. Additional value-added capability.
7. Cultural match.
8. Existing relationship.
9. Location.
10. Other.

Source: 1998 Outsourcing Institute survey.


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