| Exhibit 3: Organization Scorecard |
| The SAO performance measurement
system translates data into visual images that are displayed
on-screen during meetings. The data linked to a box determine
whether it turns green (is meeting targets), yellow (is having
some minor problems) or red (is in trouble). The top row shows
the agency performance index is 92.8%, below its target of
100%. Where indexes exceed targets in row 2, two views are
green. Weight assigns impact value; the weights in row 2
total 100%. The five views incorporate nine measures, shown in
row 3: two for mission, one for customer feedback, one for
internal processes, one for knowledge, four for financial.
Clicking on any line lets a user drill down to the next level
of data. The owner for SAO overall performance is Larry
Alwin. Other owners are as named. |
kerr_ex3
