IRS creates priority phone service for correspondence audits

BY SALLY P. SCHREIBER

The IRS on April 2 launched a new toll-free phone service for tax professionals to use when responding to correspondence examination telephone calls or letters. The IRS calls the new service the Practitioner Priority Service (PPS). Practitioners can call a toll-free number (866-860-4259) and select the correspondence examination option (option 7).

Additional prompts, based on the phone number on the letter the tax professional is calling about, direct the call to either the Small Business/Self-Employed (SB/SE) examination line or the Wage & Investment (W&I) examination line. PPS employees will handle up to five clients per call and will transfer or refer calls that are outside of the correspondence examination scope to the appropriate IRS group. The IRS says it will prioritize calls in order to improve the experience for callers.

The service’s hours differ slightly, based on the IRS division handling the examination. The priority service is available for:

  • SB/SE issues Monday through Friday from 7 a.m.–7 p.m. local time.
  • W&I issues Monday through Friday from 8 a.m.–8 p.m. local time.


Callers should note that the priority service is available only for tax professionals. 

Sally P. Schreiber ( sschreiber@aicpa.org ) is a JofA senior editor.

More from the JofA:

 Find us on Facebook  |   Follow us on Twitter  |   View JofA videos

SPONSORED REPORT

How to audit high risk areas

Revenue recognition, internal control over financial reporting, accounting estimates and going concern are areas of audit that have emerged as particularly challenging and complex.

NEWS

Revenue recognition revisited

A reexamination of new revenue recognition rules has led to tinkering with the standard that is considered the biggest achievement of the convergence efforts of FASB and the International Accounting Standards Board.

INTERVIEW

Staying focused at the top

Olivia Kirtley, CPA, CGMA, an accomplished corporate director with almost 20 years of experience serving on boards, talks about strategic, risk, and compliance issues that keep board members up at night.