Hotels Give Customers a Voice of Reason

The hotel industry leads the nation in customer satisfaction related to call center assistance, according to CFI Group’s Contact Center Satisfaction Index 2008.

The CCSI industry scores were:
Hotels (78)

Multi-Channel Retail (76)

Insurance (75)

Cell Phone Service (72)

Banking (71)

Government (70)

Personal Computers (69)

Cable and Satellite TV (66)

    Source: CFI Group,


    Year-end tax planning and what’s new for 2016

    Practitioners need to consider several tax planning opportunities to review with their clients before the end of the year. This report offers strategies for individuals and businesses, as well as recent federal tax law changes affecting this year’s tax returns.


    News quiz: Retirement planning, tax practice, and fraud risk

    Recent reports focused on a survey that gauges the worries about retirement among CPA financial planners’ clients, a suit that affects tax practitioners, and a guide that offers advice on fraud risk. See how much you know with this short quiz.


    Bolster your data defenses

    As you weather the dog days of summer, it’s a good time to make sure your cybersecurity structure can stand up to the heat of external and internal threats. Here are six steps to help shore up your systems.