Hotels Give Customers a Voice of Reason


The hotel industry leads the nation in customer satisfaction related to call center assistance, according to CFI Group’s Contact Center Satisfaction Index 2008.

The CCSI industry scores were:
Hotels (78)

Multi-Channel Retail (76)

Insurance (75)

Cell Phone Service (72)

Banking (71)

Government (70)

Personal Computers (69)

Cable and Satellite TV (66)


    Source: CFI Group, www.cfigroup.com.

    SPONSORED REPORT

    Revenue recognition: A complex effort

    Implementing the new standard requires careful judgment. Learn how to make significant accounting judgments and document them and collaborate with peers for consistent application.

    TECHNOLOGY Q&A

    How to create maps in Excel 2016

    Microsoft Excel 2016 has two new mapping capabilities. J. Carlton Collins, CPA, demonstrates how to make masterful 2D and 3D maps in Excel 2016.

    QUIZ

    News quiz: Economy and health care changes top CPAs’ list

    CPA decision-makers’ economic outlook and the House Republicans’ proposed tax changes as part of replacing the Patient Protection and Affordable Care Act received attention recently. See how much you know with this short quiz.