Watch What You Say...and Write


Nearly three out of 10 employers surveyed by the American Management Association and The ePolicy Institute had fired workers for e-mail misuse. The most-cited reasons included violation of company policy (64%), inappropriate or offensive language (62%), excessive personal use (26%) and breach of confidentiality rules (22%)

How are employers catching e-mail abusers? Of the 43% of companies in the survey that monitored e-mail, 73% used technology to automatically monitor it and 40% assigned an individual to manually read and review it.

The survey found that general computer monitoring took many forms, including:

Tracking content, keystrokes and time spent at the keyboard (45%)

Reviewing computer files (43%)

Monitoring external blogs to see what is being written about the company (12%)

Monitoring social networking sites (10%)

Source: 2007 Electronic Monitoring & Surveillance Survey, American Management Association and The ePolicy Institute, www.amanet.org and www.epolicyinstitute.com.

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QUIZ

8 sentences to help you master subject-verb agreement

When professionals prepare written material for readers inside their organization or outside, they should make sure that no errors distract from the message they need to convey. Take this short quiz for practice in subject-verb agreement.