Watch What You Say...and Write


Nearly three out of 10 employers surveyed by the American Management Association and The ePolicy Institute had fired workers for e-mail misuse. The most-cited reasons included violation of company policy (64%), inappropriate or offensive language (62%), excessive personal use (26%) and breach of confidentiality rules (22%)

How are employers catching e-mail abusers? Of the 43% of companies in the survey that monitored e-mail, 73% used technology to automatically monitor it and 40% assigned an individual to manually read and review it.

The survey found that general computer monitoring took many forms, including:

Tracking content, keystrokes and time spent at the keyboard (45%)

Reviewing computer files (43%)

Monitoring external blogs to see what is being written about the company (12%)

Monitoring social networking sites (10%)

Source: 2007 Electronic Monitoring & Surveillance Survey, American Management Association and The ePolicy Institute, www.amanet.org and www.epolicyinstitute.com.

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QUIZ

Test yourself on these often confused words

The spelling checker on your word processing program can do only so much to flag problems. Your best insurance is to learn the troublesome words that trip up writers and use them correctly by the standards of formal, written English.