Capture and Share Firm Expertise


BUSINESS TIPS
In a recent CCH survey, accounting firms associated several benefits with having formal knowledge management programs, such as an increase in efficiency (76%), productivity (63%) and revenue (62%) and an improvement in client service (69%). These firms were also more likely to follow other management best practices, including:

Using a database for knowledge sharing

Conducting regularly scheduled training on knowledge management systems

Deploying supporting technology to further knowledge initiatives


The survey found, however, that only 36% of firms have established these programs. In them, firms are compiling specialized subject area information and legislative and regulatory knowledge in a centralized repository. Though not as common, these repositories are also used to analyze growth opportunities and gather industry intelligence.

For a white paper on the survey, which also explores intelligent business building blocks and best practices for transforming a firm’s practice, visit http://cchgroup.com/businesssurvey.

Source: The 2007 CCH Intelligent Business Survey, www.cch.com.

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QUIZ

8 sentences to help you master subject-verb agreement

When professionals prepare written material for readers inside their organization or outside, they should make sure that no errors distract from the message they need to convey. Take this short quiz for practice in subject-verb agreement.