Happy Customers Open Their Wallets


According to the American Customer Satisfaction Index (ACSI), customer satisfaction for the fourth quarter of 2006 peaked at 74.9 on a 100-point scale, the highest level recorded since its initial measurement in 1994 and up almost 2% from 2005. Satisfaction in the finance and insurance sector registered at 76, exceeding the national average and lagging behind only the e-commerce sector’s score of 80.

University of Michigan professor Claes Fornell, who compiles the ACSI statistics, said, “Rising wages, little inflation and falling unemployment combined with higher customer satisfaction and strong consumer confidence suggest the trend in spending growth will continue to drive economic growth.”

Source: ACSI, www.theacsi.org .


Year-end tax planning and what’s new for 2016

Practitioners need to consider several tax planning opportunities to review with their clients before the end of the year. This report offers strategies for individuals and businesses, as well as recent federal tax law changes affecting this year’s tax returns.


News quiz: Retirement planning, tax practice, and fraud risk

Recent reports focused on a survey that gauges the worries about retirement among CPA financial planners’ clients, a suit that affects tax practitioners, and a guide that offers advice on fraud risk. See how much you know with this short quiz.


Bolster your data defenses

As you weather the dog days of summer, it’s a good time to make sure your cybersecurity structure can stand up to the heat of external and internal threats. Here are six steps to help shore up your systems.