zaro_ex4


  Technical Support Assessments
Tax program Percentage of users needing technical support from vendor What was your experience in reaching your vendor for technical support? (1=good, 4=poor) How good was the support? (1=good, 4=poor) Percentage receiving telephone support Percentage receiving e-mail support If you received telephone support, how good was it? (1=good, 4=poor) If you received e-mail support, how good was it? (1=good, 4=poor) How well did software run on your network? (1=good, 4=poor)
ATX MAX 71.9% 1.7 1.8 94.3% 89.5% 1.7 1.8 1.5
Drake Software 92.1% 1.2 1.4 100.0% 81.0% 1.4 1.5 1.2
GoSystem Tax RS 85.0% 1.9 2.0 100.0% 58.8% 2.0 1.9 1.4
Lacerte Tax 81.2% 1.5 1.5 98.2% 69.6% 1.5 1.7 1.4
ProSeries Professional 57.5% 1.6 1.6 98.9% 59.8% 1.5 1.8 1.5
ProSystem fx Tax 87.8% 1.5 1.6 99.8% 49.6% 1.5 1.6 1.2
TaxACT Preparer’s Edition 25.9% 1.3 1.1 100.0% 85.7% 1.1 1.0 1.0
TaxWise 83.3% 1.2 1.5 100.0% 85.0% 1.4 1.6 1.3
TaxWorks 94.1% 1.5 1.5 100.0% 71.9% 1.5 1.4 1.3
UltraTax CS 80.7% 1.3 1.3 99.7% 78.7% 1.3 1.5 1.3
Average 76.0% 1.5 1.5 99.1% 73.0% 1.5 1.6 1.3

SPONSORED REPORT

How to make the most of a negotiation

Negotiators are made, not born. In this sponsored report, we cover strategies and tactics to help you head into 2017 ready to take on business deals, salary discussions and more.

VIDEO

Will the Affordable Care Act be repealed?

The results of the 2016 presidential election are likely to have a big impact on federal tax policy in the coming years. Eddie Adkins, CPA, a partner in the Washington National Tax Office at Grant Thornton, discusses what parts of the ACA might survive the repeal of most of the law.

QUIZ

News quiz: Scam email plagues tax professionals—again

Even as the IRS reported on success in reducing tax return identity theft in the 2016 season, the Service also warned tax professionals about yet another email phishing scam. See how much you know about recent news with this short quiz.