Manners Mistakes Managers Make

BY STANLEY ZAROWIN

ittle etiquette errors can diminish your image and, eventually, your power. So watch your Ps and Qs, and be careful to

Recognize subordinates when passing them in a hall and receptionists when entering offices.

Silence your cell phone and beeper during meetings.

Take invitations from subordinates seriously. Never ignore them or fail to show up after accepting.

Return phone calls or e-mails within a reasonable time.

Make an adequate apology when you hurt someone. If the gaffe was serious, a handwritten note, and even a small gift, is not too much.

Listen to subordinates and make time to talk to them.

—Stanley Zarowin

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QUIZ

8 sentences to help you master subject-verb agreement

When professionals prepare written material for readers inside their organization or outside, they should make sure that no errors distract from the message they need to convey. Take this short quiz for practice in subject-verb agreement.