More Than Verbal

BY EDWARD J. KMIEC

Will They Throw Eggs? ” ( JofA , Apr.05, page 57) provides useful information for CPAs to improve their communication skills. But a good story and strong oral skills are only part of the tools they need to effectively present their message. Nonverbal communication skills are equally important. Facial expressions and hand gestures can engage the audience and help capture their attention. Crossed arms, on the other hand, could indicate in a nonverbal manner that the speaker is not open to a different point of view.

I continually study to improve my own speaking and organizational abilities, and I encourage all CPAs interested in improving their communication skills to contact one of the groups devoted to that purpose.

Edward J. Kmiec, CPA
Cranbury, N.J.

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QUIZ

8 sentences to help you master subject-verb agreement

When professionals prepare written material for readers inside their organization or outside, they should make sure that no errors distract from the message they need to convey. Take this short quiz for practice in subject-verb agreement.