Q. I’m getting loads of e-mails that require only boilerplate responses. I know I can set up AutoText in Word, but how can I do it in Outlook?
A. It’s essentially the same procedure, but the trick is that first you have to set your Outlook Mail Format to default to Word, which, of course, makes your e-mail preparation much more convenient.
Here are the steps to follow: Go to Tools, Options, Mail Format and then place a check in the box Use Microsoft Word to edit e-mail messages.
Type or copy the boilerplate text into a message and highlight it. Go to Insert, AutoText, New and enter an abbreviation for the text and click on OK .
Now when you want to evoke the boilerplate in an e-mail Reply , go to Insert, AutoText and click on the abbreviation. Shortcut: Type the abbreviation and press F3.