jones2


Exhibit 2: Service, Support, Price, Implementation
  Carillon eEnterprise E by Epicor MK Manufact'g Enterprise IQ Progression ERP Plus Scala 5.1 Solomon Traverse
Evaluation of customer service and buyer support Excellent Good Good Good Good Good Good Average Average Good
Support fees $250 per problem or up to $20,000 a year; two other support plans; maintenance is 15% of purchase price 21%35% of purchase price 18% of purchase price Average $30,000 a year 14% of initial price for annual maintenance. From $750–
$2,600 per user depending on modules
Average $3,400–
$8,500, which represents 10%25% of retail price depending on support plan
11%–15% of license fee depending on term of contract 20% of list price Three tiers: ranges from 18%–35% of list price Per-minute charges
Scalability Good Good Excellent Good Excellent Good Excellent Fair Excellent Excellent
Average implementation time 30–90 days 60–90 days 3–6 months 6–10 months 3–6 months 4 months 3 months 2–6 months 2 weeks 2 weeks
Average cost $20,000–
$150,000
$50,000–
$100,000
$50,000–
$150,000
$150,000 $50,000–
$80,000
$34,000 $125,000 Vendor will not disclose $50,000 $1,300 per module
Maximum number of users Unlimited Unlimited Unlimited Unlimited Unlimited 100+ in 5-user increments Unlimited Unlimited Unlimited Unlimited
Can all users be put under a flat fee? Yes No No Yes Yes Yes, in packs of 5 Yes Yes Yes Yes
Effectiveness of training programs Average Excellent Average Below average Average Good Average Below average Average Average
Training fees $1,000–
$1,500
per day
Varies by type $195 and up per class Average is $1,500–
$2,000
per day
$300–$450 per person; extra $1,200 per day for off-site service $125–$150 per hour Training facility in Tampa, FL ($395 a day per person) or at your site (price negotiable) $500 per day per person $800–
$3,500 per person
Vendor will not disclose
Industry-specific solutions available Manufacturing, banking, distribution, construction, service, not-for-profit, government, real estate Manufacturing, project Manufacturing, software, professional services None Plastics Not specified SIC codes 35003800; medical and automotive Pharmaceutical and hotel Construction, contractors, professional service organizations, wholesale distributors, dispatch- oriented industries Not specified
Microsoft and/or UNIX compatible? Both Microsoft Microsoft Both Both Microsoft and Novell Microsoft, UNIX and Sybase Pervasive Btrieve, Microsoft Microsoft Microsoft
Database compatibility Oracle, Sybase, SQL Server SQL SQL Ingres, Oracle, Bisam, Informix, SQL Oracle SQL, Pervasive Btrieve SQL, Sybase SQL SQL Server 7.0 or 2000 SQL
Compatibility/partnerships with other software products None Siebel No Masterpiece, Computer Associates ADP, FRx Interact, Works.com BEST!, ADP, Abra No Siebel Front Office: Silverbrook Traverse eBusiness Solutions
 
  Carillon eEnterprise E by Epicor MK Manufact'g Enterprise IQ Progression ERP Plus Scala 5.1 Solomon Traverse
Is following available for easy interface?                    
E-mail Yes No Yes With configuration Yes Yes Yes Yes, with easy customization Yes Yes
Text program No No No With configuration Yes Notes fields Yes Yes, with easy customization Yes No
Calculator program No No No No Yes Yes User option Yes, with easy customization No Yes
Amortization program No No No No Yes No User option Yes, with easy customization No Yes
Interface with Microsoft Office Yes No No Yes Yes Yes Yes Yes, with easy customization Yes Yes
 
  Carillon eEnterprise E by Epicor MK Manufact'g Enterprise IQ Progression ERP Plus Scala 5.1 Solomon Traverse
Software compatible with:                    
Time clocks Yes, with customization Yes Yes Yes Yes Yes Yes Vendor will not disclose Yes No
Symbol Yes, with customization No Yes Yes Yes Yes No Vendor will not disclose Yes No
PDAs Yes, with customization Yes Yes Yes Yes Yes No Vendor will not disclose Yes No
Radio-frequency tools Yes, with customization Yes Yes Yes Yes No Yes Vendor will not disclose Yes No
ADP Yes, with customization Yes Yes Yes Yes Yes No Vendor will not disclose Yes No
FRx Yes, with customization Yes Yes No Yes Yes No Vendor will not disclose Yes No
 
  Carillon eEnterprise E by Epicor MK Manufact'g Enterprise IQ Progression ERP Plus Scala 5.1 Solomon Traverse
Output options:                    
Fax Yes Yes No Yes Yes Yes Yes Yes Yes Yes
ASCII Yes Yes Yes Yes Yes Yes Yes Yes Yes No
EDI via Gentran (ANSII standard) Yes, with customization No Yes Yes Yes Yes Yes Yes Yes No
EDI via Embarc 80 characters Yes, with customization No Yes No Yes Yes No No Yes No
EDI via Embarc 128 characters Yes, with customization No Yes No Yes No No No Yes No
404 (ANSII nonstandard) Yes, with customization No Yes No No No No No Yes No
JROC (non-ANSII) Yes, with customization No Yes No No No No No No No
Internet-enabled phone access Yes No No Yes No No No Yes Yes Yes
 
  Carillon eEnterprise E by Epicor MK Manufact'g Enterprise IQ Progression ERP Plus Scala 5.1 Solomon Traverse
Implementation Flexibility                    
Implementation/configuration flexibility Average Excellent Average Average Average Excellent Below average Average Average Above average
Can individual screens be customized or eliminated? Can disable unused tabs only Yes Yes Yes Yes Yes No No Yes Yes
Can individual fields be customized or eliminated? No Yes Yes Yes Yes Yes No Yes Yes Yes
Can screens be added? Yes Yes Yes Yes Yes Yes No Yes Yes Yes
Can fields be added? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Is automatic posting in the various processes flexible? Very Very Average N/A Average Very Very Very Very Very
Can standard reports be modified? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Must the account code structure be the same for all divisions? No No No No Yes No No, but must have same number of segments No No, unless in a single company Yes
Can users change views without support from IT staff? Yes Yes Limited Yes Limited Yes Yes Yes Yes Limited
Can users change reports without support from IT staff? Yes Yes Limited Yes Yes Yes Yes Yes Limited Yes, with Access
Must entire package be implemented or just selected pieces? Selected pieces Selected pieces Selected pieces Selected pieces Selected pieces Selected pieces Entire package Selected pieces Selected pieces Selected pieces
Can source code be purchased? Yes Yes No Yes No Yes Yes No Yes Yes

N/A = not applicable

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