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Tax Software Survey: ProSeries Professional

 

August 3, 2009

Click here for a PDF of detailed survey responses for ProSeries Professional.

Tax program name ProSeries Professional
Vendor name Intuit Inc.
Telephone 800-934-1040
E-mail address APD_Sales@intuit.com
Web site www.proseries.com
Price on Federal 1040 $1,399.00

Is this an increase from last year? By how much?

Yes, $100.00 difference
Renewal price Same as above
State price All individual states are included with 1040
State renewal price Same as above
Pay-per-return pricing

Federal 1040: $20 each
State: $15 each

A one-time annual PPR license fee of $275 is applied if no tax unlimited bundles or modules are licensed in conjunction with a PPR order.

Additional cost for E-filed returns

Starting for tax year 2009, all individual and business e-filing is included at no additional charge.

Online version? Cost? No
Support

Yes, ProSeries provides free U.S.-based technical support via a wide range of convenient options: toll-free phone with extended hours during peak season, an online knowledgebase, e-mail, in-product help, and online chat.

Toll-free telephone

800-434-6818

Hours

Based on Eastern Time zone.

 

Hours - Tax Season M-F 8 a.m. - 10 p.m.

Hours - Tax Season Sat. 11 a.m. - 6 p.m.

Hours - Tax Season Sun. 12 p.m. - 5 p.m.

Other Hours - Normal M-F 9 a.m. - 8 p.m.

 

Please note that the technical support hours are for tax year 2008 and we are in process of determining our tax year 2009 hours, which will begin in November 2009.

E-mail support? Yes
IM/chat? Yes
Other? Please specify

Live Community and Online Support Knowledgebase

Do you offer organizers? Yes
Client letters Yes
Client portals No
Does your software integrate with other products?
Which ones?

Yes, integrates with QuickBooks, Quicken, ProSeries Document Management System, Forms Library, ProSeries Fixed Asset Manager, Intuit Easy ACCT, Accountant’s Trial Balance format, and TXF format.

New features added to your software for this year

For tax year 2008, Intuit introduced ProSeries Live Community, an integrated online Q&A site that helps accountants get advice from their peers across the country as they prepare their clients’ returns. Live Community addresses their need to get answers quickly, and relies on the fact that accounting professionals trust their peers to provide answers. If the accountant’s question has already been answered on the Live Community, an automated online search links directly to the posted responses.

 

We have added the ProSeries New User On-boarding Program:

  • Personal On-boarding Specialist helps walk new customers through the ProSeries tax preparation process and monitors season-readiness progress.
  • Step-by-step assistance for converting prior-year data into ProSeries Tax

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