Q: We use Norton anti-virus software on multiple computers in our offices, and we have been happy with its ability to protect our computers. However, we find the process of renewing our Norton licenses confusing because clicking Norton’s renewal button links users to a Norton sales webpage that prompts them to create a new account and purchase new products. On several occasions, employees who thought they were renewing their license ended up unknowingly purchasing new Norton editions and leaving our company saddled with unused product licenses. Can you recommend a solution for better managing our anti-virus licenses?
A: In early 2013, Norton quietly released a new license management solution, which is available at manage.norton.com. The portal enables you to view all of your purchased Norton licenses at a glance, view the devices on which your licenses are installed, manage automatic renewal settings, deactivate licenses, and reinstall Norton products on other computers. The site also allows you to view your order history, edit your billing information, and upgrade the products you use.
I, too, have previously found this company’s renewal process a little confusing, and I have also unintentionally purchased additional licenses when I intended to renew an existing license. I am happy to report that the new portal has helped me better manage our firm’s anti-virus licenses, and perhaps it will help solve your license management issues.