Q. I keep all my contacts—names, addresses, phone numbers and e-mail addresses—in Outlook. But I can’t find a way to use that information to automatically address letters. Can you help?
A. I understand your frustration. Sometimes Outlook gets “cranky” when you ask it to provide address information for Word. I use the Letter Wizard , and it works for me.
When you’re ready to write a letter, click on Tools , Letters and Mailings and Letter Wizard .
To customize the letter, click on the Letter Format tab, creating this screen:
You can order the wizard to include the date, handle preprinted letterheads and format the letter in other ways. Now click on the Recipient Info tab and on the icon of the open book 
. That will generate a drop-down menu of the possible places your contacts are stored. Click on the appropriate one.
Finally, after clicking on OK , the basic format of the letter will be produced.