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Clients can evaluate whether a firm provides the best terms for their outsourcing needs. What is the firm offering for
1. Commitment to quality.
2. Price.
3. References/reputation.
4. Flexible contract terms.
5. Scope of resources.
6. Additional value-added capability.
7. Cultural match.
8. Existing relationship.
9. Location.
10. Other.
Source: 1998 Outsourcing Institute survey.
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